Custom platform development to improve processes

Return To Work SA provides insurance that protects SA and their workers from the costs of a work injury.

  • Development

The challenge

  • All doctors must be trained and qualified to provide an assessment.
  • This manual process led to double handling via reading a voluminous textbook (AMA 5) and then sitting a written test.

The solution

We digitised the process via a secure LMS platform called PIAT (Permanent Impairment Assessment Tool). Now SA doctors are trained and qualified online via a user-friendly competency-based exam. https://piatonline/solution.html

The results

By customer journey mapping and client consultations, our custom platform led to an increase in efficiency and accuracy.


time reduction in reviewing Permanent Impairment Assessment Reports


reduction in errors


accuracy for assessments


reduction in time taken to complete the assessment

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