Custom platform development to improve processes
Return To Work SA provides insurance that protects SA and their workers from the costs of a work injury.
- All doctors must be trained and qualified to provide an assessment.
- This manual process led to double handling via reading a voluminous textbook (AMA 5) and then sitting a written test.
We digitised the process via a secure LMS platform called PIAT (Permanent Impairment Assessment Tool). Now SA doctors are trained and qualified online via a user-friendly competency-based exam. https://piatonline/solution.html
By customer journey mapping and client consultations, our custom platform led to an increase in efficiency and accuracy.
time reduction in reviewing Permanent Impairment Assessment Reports
reduction in errors
accuracy for assessments
reduction in time taken to complete the assessment