Custom platform development to improve processes
Return To Work SA provides insurance that protects SA and their workers from the costs of a work injury.
- Development
The challenge
- All doctors must be trained and qualified to provide an assessment.
- This manual process led to double handling via reading a voluminous textbook (AMA 5) and then sitting a written test.
The solution
We digitised the process via a secure LMS platform called PIAT (Permanent Impairment Assessment Tool). Now SA doctors are trained and qualified online via a user-friendly competency-based exam. https://piatonline/solution.html
The results
By customer journey mapping and client consultations, our custom platform led to an increase in efficiency and accuracy.
36%
time reduction in reviewing Permanent Impairment Assessment Reports
300%
reduction in errors
100%
accuracy for assessments
50%
reduction in time taken to complete the assessment
